Best Friend Fence Return Policy
Important Coupon/Sales Code Promotion Information:
Coupons are only valid at the time order is placed. Coupon Code can be entered in the notes field for Online Orders or mentioned to your Benner's Sales representative at the time of purchase. Limit one coupon per customer per order. Not to be combined with any other offer.
We at Best Friend Fence are confident that we provide the highest quality fence materials, accessories, and tools available. We have the necessary knowledge and expertise to accommodate all of your fencing ideas, questions and challenges.
If, for any reason, you are dissatisfied with your purchase, we will accept unused material in the original packaging within 30 days of the initial purchase. Unused or unopened product can be easily returned after purchase with a Return Purchase Authorization Number. To obtain this number, please call our customer service department at 1-800-769-9722. This number should be written on the outside packaging of the item(s) that you are returning, along with a copy of your sales receipt or packaging slip. In order to be reimbursed for full merchandise credit, returns must be received in unused, undamaged condition. The condition of your shipment should be documented on your package before it is returned to us. It is also recommended that you ship your return with a carrier service that will provide you with tracking numbers. This will provide you with a means of following the progress of your return and it will also alert you as to when the return is received by our shipping department. Adherence to these instructions will ensure that your account is credited as quickly as possible.
Returns made after 30 days will be subject to a 20% restocking charge, in addition to shipping fees.
To make a return, please call Customer Service at 1-800-769-9722. Items sent back by any other method cannot be guaranteed for a refund.
Important Notice:Posts and Sleeves are not returnable!!!!
Open Kits and Kit components can not be returned!!!